Frequently Asked Questions
Everything you need to know about stepping into comfort.
How do I know which insole size to choose?
Our insoles are designed to be trim-to-fit. We recommend ordering based on your standard shoe size; if you are between sizes, choose the larger option and use the integrated size guide on the back to trim them for a perfect fit.
What is your return policy for worn insoles?
We offer a 30-day 'Walk on Air' guarantee. If you aren't completely satisfied with the comfort of your insoles after wearing them, you can return them for a full refund within 30 days of purchase.
How long do Insoles products typically last?
Depending on usage and activity level, a pair of our high-performance insoles typically lasts between 6 to 9 months. For heavy athletic use, we recommend replacing them every 4 to 6 months.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Standard international shipping typically takes 7-14 business days, while express options are available at checkout.
Can I wash my insoles?
We recommend hand-washing your insoles with mild soap and lukewarm water. Avoid machine washing or high heat drying, as this can damage the structural integrity of the arch support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.